Got questions? We’ve got answers.
Starting university can feel like a lot, whether you’re new to Leeds or still finding your feet. We’ve answered some of the questions we’re asked most often to help you settle in. If you can’t find what you’re looking for, just get in touch.
WHAT IS WELCOME WEEK?
Welcome Week is your chance to settle in, meet new people and make the most of your first week at Leeds. Whether you’re new to the University or returning for another year, there’s something for everyone.
International Welcome Week runs from 14-20 September, and Welcome Week from 21 – 27 September, with events taking place all week.
Check out the programme and start planning your Welcome Week!
WHAT IS THE CLUBS & SOCIETIES FAIR?
The Clubs and Societies Fair is your chance to discover 350+ student-led communities, meet external brands and businesses, and find your people.
From trying something completely new to continuing a passion, explore all the ways you can get involved and make the most of your time at Leeds.
With different Clubs and Societies attending each day, come back throughout the week to discover even more communities!
WHAT IS A STUDENTS’ UNION &
HOW DO I BECOME A MEMBER?
Your Students’ Union is here to make student life better.
At Leeds University Union (LUU), we’re run by students, for students. We’re here to represent your voice, support you through university life and help you make the most of your time at Leeds.
From clubs and societies to advice, events, opportunities and spaces to relax, we’re here to help you find your people, try something new and create your own experience.
LUU is a not-for-profit charity, which means everything we do is focused on supporting students. Any money we make goes straight back into improving your Union and the services we offer.
Every University of Leeds student can join LUU for free. During registration, simply opt in to become a member and start getting involved.
HOW WILL I MAKE FRIENDS?
Whether you’ve moved away from home, arrived from another country or are just finding your feet, it’s completely normal to feel a little overwhelmed or lonely at first.
The good news? You’re not the only one. There are so many ways to meet new people and find your community at Leeds.
Our top tips:
Try something new
With 350+ Clubs and Societies, there’s something for everyone. Join a group that interests you or try before you commit through our free Give It A Go sessions.
Get to know your neighbours
If you’re living in halls, say hello to the people around you. Keep your door open while you unpack, join your hall’s online groups and get involved with events throughout the year.
Drop into Global Café
Meet new people, enjoy free refreshments and have great conversations every Monday in Common Ground.
Get involved in events
From trips and socials to wellbeing activities, LUU events are a great way to connect with others and make memories.
Make a difference
Want to help shape student life? Become a student leader, volunteer or get involved with campaigns and communities across LUU.
Work with us
LUU offers flexible student jobs where you can earn money, build skills and meet new people along the way.
READY TO EXPLORE LUU?
Ready to explore everything that LUU has to offer? There are two key places you’ll use:
LUU website – www.luu.ac.uk
Your go-to place for advice, support, news, opportunities and everything happening across your Union.
Engage
Your hub for joining Clubs and Societies, booking events, finding activities and connecting with student communities.
To log in to Engage, use your @leeds.ac.uk university email and password. If you didn’t opt in to LUU membership during registration, you can also join through Engage and start getting involved.
YOUR QUESTIONS ANSWERED
But what is LUU?
LUU is a charity independent from the university that provides students with support, events and a space to be themselves. We are host to food outlets, bars and venues and a huge support network, and you can’t forget the clubs and societies! Our core values are ‘Fun, Empowerment and Inclusivity’ and our main goal is to ensure that all students love their time at Leeds.
How do I get my username, password and email account?
On a University computer: press Ctrl + Alt + Delete, enter ‘mypassword’ in both boxes, enter student ID number and date of birth.
On a home computer: visit mypassword.leeds.ac.uk, enter your student ID number and date of birth
What is a TOTUM card?
Totum card is a student discount card which can be used to save on food, fashion, cinema, rail tickets, and loads more. It starts at £12 and lasts either one, two or three years.You can order yours directly from the Totum website.Note – you can get discounts with your student ID too!
Where can I find a map and ask for directions?
Our friendly Help & Support staff are always up for giving directions. They are located in the foyer, on the entry level of LUU, in front of the large digital screen. They will typically be wearing blue shirts, so feel free to ask them if you need any help. You can also use the map in the UniLeeds mobile app, or look at the map online.
What is a GP and why is it important to get one?
At University it is vital that you get a GP. A GP is the designated doctor that will help you personally, and is covered financially by the NHS. This means that you will have a specific doctor’s practice to attend when you are feeling unwell.
Leeds Student Medical Practice is the GP located closest to the University. They will be popping up on campus throughout Welcome Week, so keep an eye out for them if you have any questions that cannot be answered through their website.
https://www.leedsstudentmedicalpractice.co.uk/
I need support, where do I go?
If you have any queries relating to student life or if you need any advice, please contact Help & Support on helpandsupport@luu.leeds.ac.uk. If it feels a little more serious, we recommend you talk to your GP or contact the University Counselling service.
Where are the cash machines?
There is a cash machine in Union Square on Level -1 of LUU, next to the Amazon lockers – this does have a charge. The nearest free cash point is outside Tesco near the Parkinson Building.
Where can I fill up my water bottle?
There are a number of Chilly’s water fountains in LUU, providing both free tap water and filtered water for up to £1. Water is also available in our cafes and bars.
Where do I go to check lost property?
All property lost in LUU is handed in to Help & Support in the Foyer, either on the day it was lost, or at the latest 48 hours later. We also get lost property handed in that has been found elsewhere on campus, so it’s worth checking even if you lost it somewhere else.
How can I post a letter or a parcel?
There is one post box near the Business School and one just after the Laidlaw library. You can get stamps from the Co-op in LUU.
If you’re returning a parcel to an online company, you may be able to drop it off in the Union Shop using Collect Plus. If it’s a personal parcel or the retailer doesn’t accept Collect Plus, the Post Office is your best bet. You can choose one near your house or the closest ones to campus are St Johns or Woodsley Road.
Where can I smoke on campus?
The University of Leeds is a smoke-free campus. This means that between the hours of 8am-6pm, smoking is prohibited throughout all areas of the University, including LUU. If necessary, we would recommend walking out of the university grounds, as to not disturb any fellow students. If you need help to quit smoking, please consult the NHS webpage.
https://www.nhs.uk/better-health/quit-smoking/
LUU – Your Place For Fun & Friendships
Get To Know Your Student Exec
